Ooops! Introduces Electric Fleet to Celebrate 10 Years of Business

We celebrated our 10th anniversary on 15th October 2012 with the introduction of a new fleet of all-electric Peugot iOn customer courtesy cars…

Company founder and managing director, Paul Booker explains: “The business has gone from strength to strength offering a number of specialist car repair and restoration services over ten years. We have chosen our tenth anniversary to introduce a fleet of all-electric customer courtesy cars, which epitomise our ethos of innovation and creativity, whilst offering a unique and dramatically different service to what people normally expect.

ooops! celebrates 10 years with fleet of electric cars

“The cars are innovative and dramatically different too; an award winning four door / four seat city car, they have a high specification, a top speed of 80 mph and an impressive range of up to 93 miles. This will probably be the first opportunity many of our customers have to drive a fully electric car, making it a unique experience for them, while we work on their pride and joy.”

We’re very much a family business, we specialise in car repair and refurbishment services including alloy customisation and refurbishment, crash repairs, detailing, chip and scuff repairs, glass repair, exterior and interior trim repair and replacement, insurance work, leather repair, paintless dent removal, restoration and velour upholstery.

In addition, we can also apply TripleO to vehicles – a unique nano technology paint protection product originally developed by the US military our sister company, TripleO, has sole rights.

Booker adds: “It has been a thoroughly testing decade for our team as the company has grown, particularly the last five years, but our tenacity and persistence whilst working harder and smarter has paid off, and we have a very bright future ahead of us.”

Spray booth problems??

Spray booth article

The above article is a nice little piece about potential problems that can be experienced in a spray booth anywhere. Typically these are the types of issues you can get from “Fred in a Shed” although he is better than “Man in a Van”, so long as he has a spray booth – always ask to see the spray booth!
At ooops! we have the latest computerised, environmentally Friendly Spray booth that is serviced twice per year along with the compressor and airlines, gas and electricity supply. At this service the Ceiling, floor and “Bag” Filters are changed, we actually change our floor filters once per month and our “Bag” filters quarterly, this is above and beyond what is recommended by the Booth manufacturer. This ensures we don’t get the results that these Americans obtained and why 50% of our clients every month are repeat business and 40% of our new business is from referrals from existing clients.

Mr Tightwad’s getting an online repair estimate. By Lauren Fitzpatrick as shown in the Southern Star.

I was quite surprised to see the above headline and a little disappointed that it went on to ramble about repair costs rather than stick to the subject matter.

Here at ooops! we try to make things as convenient for our customers as we can. That is why we introduced our online quotation system and it has proved to be a great success with many jobs a day being priced in this away. OK so you might have to upload some photo’s but that can be done from the comfort of your home or office. No need to come down and get someone to physically see it.

In most cases we are very accurate with our quoting, needless to say sometimes the damage is worse than initially expected or in some instances the photo’s have been taken at preferred angles. All in all we see it as part of our overall customer care plan as we believe that the levels of service received are one of the main reasons for choosing ooops!

Embrace this campaign

As a company that offers a lifetime guarantee we are very well aware of what the value of life is.

The addition of the Embrace life video on YouTube which has already received in excess of 9.5 million views, is something that we cannot ignore and not bring to the attention of our valued clients.As we are all aware wearing a seat belt is law, however, sometimes for a variety of reasons people do not comply.

We feel that the emotion conveyed in this piece is striking but little, compared to what our families or ourselves would feel should we ignore this piece of legislation.

http://www.youtube.com/watch?v=h-8PBx7isoM

In closing we at ooops! Wish you a safe journey but do protect yourself where you can.

It is your right to choose your repairer!

I thought it was a FREE country…well it may be, apart from the insurance companies putting restrictive practices upon their clients – YOU!

It is illegal for your insurance company to tell you where to have your car repaired.

The Association of British Insurers wrote to the Office of Fair Trading and stated that all their members (that is every insurance company in Great Britain) had agreed to advise their clients (YOU!) that YOU have a right to go to the repairer of your choice.

The reality is, I think without exception, is that your insurance company attempts to coerce you into going to their “approved” repairer. This is someone that has done a deal with the insurance company to repair your car for an agreed amount for a promised volume of work. We will not be told by an insurance company how to repair your car, as we do it the correct way with skilled and trained individuals.

The “approved” repairer gives their individuals a “time saved” bonus; a bonus that encourages short cuts! They also use products that the insurance company insists they use, often inferior and cheaper to the best products that we use.

We have always paid our team a bonus based upon quality and experience you receive from us, this month we have introduced a score where you give us a quality score when you pick up your car, this then drives our bonus payments.

Due to this new measure, we believe this will ensure we can prove we carry out the highest quality repairs in Dorset. We look forward to your comments on this new scoring system when you next need to use us.

Meanwhile, we really appreciate you sending in your family, friends and colleagues when they have a little ooops! Another reason that unlike the insurance company’s “approved repairer” we can give a LIFETIME GUARANTEE.

Green Treatment – ooops! beliefs for the environment

We believe in finding you the lowest cost option for the repair of your car and if that means we lose out – we don’t mind! We have the longer term cares of the world and our Grand Children on our mind.

There is now a perfectly professional group of companies that re-cycle and salvage parts from vehicle write offs. These parts when they are the same colour as your car will save you a fortune and we always advise of this option when you come to us for an estimate.

We believe that if we are honest with you and give you the best options for your car, you will trust us, knowing that we are doing the best for you, your vehicle and for the environment – this is our Green Goal.

Car Transplants is the founder of RecycAll, a 13-strong group of ATF’s (Automotive Treatment Facilities) that work in unison to supply green car parts to their networks. All the ATF’s are part of the NSA (National Salvage Association), which audits the ATF’s annually and members must work to EA (Environment Agency) standards in order to be considered for the network. Each member must be able to manifest traceability of every part, showing its previous history.

ooops.net limited also make no profit on the sale of these parts, nor do we on the sale of new parts whereas most body shops put a margin on parts supplied, we never have and include Green parts in this business model.

A re-cycled vehicle part is an undamaged part that has been removed from an end of life vehicle (ELV) and re-used.

There are a number of web-sites that you can visit to purchase these yourself and fit yourself if you so desire, they are:

www.trents.co.uk

www.findapart.com

Our commitment to environment and staff well-being

When we started the business in 2002 we wanted to be as environmentally friendly as possible and to that end invested in the latest spray booth that saved electricity and gas in vast quantities through the latest computerized systems.
We have also invested heavily in technology that can “cure” primer, paint and lacquer quicker, without any loss of quality such as infra red and ultra violet light. This saves Gas and Electricity and gives us a quicker repair time so that our client can have their vehicle back on the road same day in most cases or worse case, next day.
Where it is safe, we also wanted to repair instead of replace items like bumpers that are always getting scraped in car parks. The insurance companies have a policy of replacing a bumper (which on average is £800) whereas, we can repair and paint a whole bumper from £199 including V.A.T. and if it is just the corner, we can do this for just £ 159 including V.A.T.
We passionately believe in looking after our team, everyone that has worked at ooops! for a year is offered FREE BUPA. All of our team are provided with FREE PPE (Personal Protection Equipment) and wear “Air Fed Masks” when painting. Our team have a FREE Health Check every year. This includes Lung Function, Skin care, Hearing and Urine checks. By monitoring our team annually, we know that we are doing our best to keep them fit and healthy. We also monitor the air quality in our spray booth on a regular basis.
The question for our clients is; do they care? Looking after our people is an investment and one that yields dividends in client care.
Does our competition take such strenuous efforts to look after their teams? Do they go “above and beyond” to look after their people? It is only when one’s people are looked after, that they can look after one’s client – this is what we believe, and our focus is looking after everyone that encounters us, manifesting one of our core values – Humanity.
We also support young people in the community, we always have an apprentice and send them to the pre-eminent centre of excellence that is Thatcham for their ATA NVQ 3 qualifications.
Paul is also an advisor and a Judge to Young Enterprise where school children form, trade and then close down their own companies over a school year to gain an appreciation of commerce.

Environmentally friendly

When we started the business in 2002 we wanted to be as environmentally friendly as possible and to that end invested in the latest spray booth that saved electricity and gas in vast quantities through the latest computerized systems.

We have also invested heavily in technology that can “cure” primer, paint and lacquer quicker, without any loss of quality such as infra red and ultra violet light. This saves gas and electricity and gives us a quicker repair time so that our client can have their vehicle back on the road same day in most cases or worse case, next day.

Where it is safe, we also wanted to repair instead of replace items like bumpers that are always getting scraped in car parks. The insurance companies have a policy of replacing a bumper (which on average is £800) whereas, we can repair and paint a whole bumper from £199 including V.A.T. and if it is just the corner, we can do this for just £ 159 including V.A.T.

Looking after the team

We passionately believe in looking after our team, everyone that has worked at ooops! for a year is offered FREE BUPA. 4127858561 ff1802ba96 m Our commitment to environment and staff well beingAll of our team are provided with FREE PPE (Personal Protection Equipment) and wear “Air Fed Masks” when painting. Our team have a FREE Health Check every year.This includes Lung Function, Skin care, Hearing and Urine checks. By monitoring our team annually, we know that we are doing our best to keep them fit and healthy. We also monitor the air quality in our spray booth on a regular basis.

The question for our clients is; do they care? Looking after our people is an investment and one that yields dividends in client care.

Does our competition take such strenuous efforts to look after their teams? Do they go “above and beyond” to look after their people? It is only when one’s people are looked after, that they can look after one’s client – this is what we believe, and our focus is looking after everyone that encounters us, manifesting one of our core values – Humanity.

Support for young people

We also support young people in the community, we always have an apprentice and send them to the pre-eminent centre of excellence that is Thatcham for their ATA NVQ 3 qualifications.

Paul is also an advisor and a Judge to Young Enterprise where school children form, trade and then close down their own companies over a school year to gain an appreciation of commerce.

The Future Of Tyres: Michelin’s Tweel

For the better part of 100 years cars have run on cushions of pressurised air encased in a hard rubber shell (also known as Pneumatic Tyres). That could all be set to change as we enter a new decade as research and production of an airless tyre is more vigorously pursued.

Michelin's Tweel: Airless Tyre

Michelin's Airless Tyre: The Tweel

The first and possibly best example is Michelin’s Tweel. First announced in 2005, the Tweel derives it’s name from a combination the words “Tyre” and “Wheel” just as the Tweel itself is a combination of a Tyre and a Wheel, defying the normal wheel hub assembly. The Tweel consists of a solid inner hub which is connected to the axle. Surrounding this is a series of polyurethane spokes laid out in a wedge pattern. These act much in the same way as the air pressure in a normal tyre, absorbing the bumps and smoothing out the ride.

To give the tyre its shape and strength the spokes are secured with a shear band stretched across the outer layer of the spokes. By varying the tension of the band during the manufacturing process you can tweak the Tweel for better comfort or more responsive handling. It is this band that the tread is then attached to.

Advantages

The Tweel

The Tweel

The advantages of the Tweel are fairly obvious even from the first glance. The airless design eliminates the possibility of air leaks or blow outs at high speed for increased safety. And by taking the air pressure out of the equation you are left with more consistent and predictable economy and handling.

The flexible outer band increases the amount of surface area in contact with the road at any given time increasing the levels of grips. This would be particularly useful in off-road situations on rough terrain, and in use in the construction industry on uneven site surfaces.

Flaws

The Tweel is not without its flaws. From the offset, the design and manufacturing methods means they are not adjustable once they come out of the factory. So for better handling or better comfort you need to buy a whole new set of Tweels. An inconvenience, but not necessarily a deal breaker. Day to day most people will not find the need to alter their tyres once they have been optimised for every day road use.

What may be more of a nuisance is that at speeds in excess of 50 mph the Tweels vibrate very badly. This creates an awful lot of noise, which will be uncomfortable for passengers, as well as an awful lot of heat which could become an issue on long distance journeys.

The prototypes tyres are reporting to be yielding a one percent fuel economy against equivalent pneumatic tyres. Not good, but as time goes on this will surely be improved up to a level equal to, and eventually better than, regular tyres.

Initially Michelin are only rolling out Tweels for low speed applications such as construction vehicles, the iBot and the Segway Centaur. Possible military uses are also being explored.

Resilient Technologies Honeycomb Wheel

Resilient Technologies Honeycomb Wheel

In the last few years however a competitor product has come forward. Resilient Technologies has developed their own “Tweel” using a honeycomb layout for the spokes instead of Michelin’s wedge. The company is reportedly looking at a 2011 push for these into the commercial and industrial market and are currently being tested by the US military. Consumer use models still seem to be a long way off.

Whatever happens, the next few years should certainly be interesting for advancements in tyre technology. This is one tech that is definitely worth looking out for.

January Spring Clean!

snow January Spring Clean!Paul started the business in 2002 because he saw a motor industry that was not trusted and saw the opportunity to transmogrify the industry into one that was trusted. To this end, his new team came up with a set of values that would create a culture of trust and this formed their strap line …trust us to make it better!

To Paul, trust is a three-legged stool and if all three legs are not as strong as each other, the stool of trust falls over. The first leg is all about competence and whether it is trust in a partner or trust in a colleague, if someone is not competent in their role they do not have a hope of being trusted. Secondly, one has to co-operate in order to be trusted, there has to be at the very least, excellent two-way communication. Thirdly and the hardest leg to attain and if you think about it, the people you really trust have humility in their dealings with you, they do not talk down to you, they treat you as an equal. These are the people that we really trust.

Paul wanted a culture of trust with a trust worthy team giving trusted service to our clients, who would trust us enough to recommend us to their friends.

With this background the team came up with the following values that we re-visit every year and after seven years they are still as relevant, they are:
Integrity, Pre-eminence, Humanity.
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Qualified and Dedicated People – Simply the Best!

Dan, our apprentice is just finishing his two week “Block Release up-skilling” at Thatcham Training Centre. Thatcham is funded by the Insurance Industry and is the premier Training Facility in the U.K. it has all the latest technology for the Apprentices to practice with and their Tutors explain the latest techniques. Dan is our fifth apprentice and has been told he has a good chance of winning Apprentice of the Year; we are passionate about helping people help themselves into a rewarding career.

Other than recruiting Apprentices, we do sometimes recruit qualified people from within the industry, I am afraid the Bodyshop Industry does not have enough qualified personnel. If someone wants to join our team from another Bodyshop they need to have ATA that is Automotive Technician Accreditation. Then we have to give them a thorough induction that involves not only the technical aspects, ensuring they are up to speed with our latest technology and innovative processes but also client relationship management or more succinctly how to serve! Read More Here

ooops team blog Qualified and Dedicated People – Simply the Best!

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